Last updated: 16 September 2026

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Chelsea Body Therapy (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, make a booking or payment, contact us, or receive our mobile massage and wellbeing services.

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Chelsea Body Therapy operates exclusively as a mobile service, providing treatments at clients’ homes or other agreed locations within our service area in the United Kingdom.

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We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Chelsea Body Therapy provides mobile massage, body therapy and wellbeing services in the United Kingdom.

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For the purposes of UK data protection law, Chelsea Body Therapy is the data controller for the personal information we collect and determine how to use.

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Business: Chelsea Body Therapy
Email: info@chelseabodytherapy.com
Website: www.chelseabodytherapy.com

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Chelsea Body Therapy does not operate treatment premises that are open to clients. Treatments are provided at the client’s home or another location agreed in advance.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

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2. Personal Information We Collect

The information we collect depends on how you interact with us and the services you use.

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Contact and Account Information

We may collect:

• your name;

• email address;

• telephone number;

• account and login information;

• booking details;

• billing information; and

• communications between you and Chelsea Body Therapy.

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Home Address and Appointment Location

Because Chelsea Body Therapy provides a mobile service, we need to collect the address at which you would like your treatment to take place.

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We may use your home address or another agreed treatment location to:

• provide your booked treatment;

• check whether your location falls within our service area;

• plan travel to and from appointments;

• calculate any applicable travel charges;

• manage appointment and travel times;

• contact you regarding directions, parking or access; and

• maintain appropriate booking and business records.

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Please ensure that the address and any access information you provide are accurate.

We will not use your home address for unrelated marketing purposes.

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Health and Wellbeing Information

To provide massage and wellbeing treatments safely and appropriately, we may need to collect information concerning your health and wellbeing.

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This may include information about:

• medical conditions;

• injuries, pain or areas of concern;

• allergies;

• medications where relevant;

• pregnancy;

• previous or ongoing treatments;

• mobility or physical limitations;

• contraindications to treatment; and

• other health information you choose to provide that may be relevant to your treatment.

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Health information is considered special category personal data under UK data protection law and receives additional protection.

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We only collect health information that is reasonably relevant to providing our services safely and appropriately.

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Where required, we will rely on an appropriate condition under Article 9 of the UK GDPR for processing special category personal data. Depending on the circumstances, this may include your explicit consent or another condition permitted by law.

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Treatment and Client Records

We may maintain records relating to treatments you have received, including:

• appointment history;

• treatments provided;

• consultation information;

• treatment preferences;

• relevant health information;

• treatment notes; and

• information reasonably necessary for the continuity, safety and administration of your treatment.

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Payment Information

If you pay through our website, your payment will be processed through the payment facilities and payment providers connected to our Wix website.

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Chelsea Body Therapy does not ordinarily receive or store your complete credit or debit card details.

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Payment providers may process information such as your name, billing information, payment method, transaction amount and transaction identifiers in accordance with their own privacy policies and legal obligations.

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Website and Technical Information

When you use our website, certain information may be collected automatically, including:

• IP address;

• browser and device type;

• operating system;

• pages viewed;

• date and time of visits;

• website interactions; and

• cookie and similar technology information.

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We may use this information to operate, maintain and secure our website, understand how it is used and improve our services.

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3. How We Collect Your Information

We may collect personal information when you:

• visit our website;

• create or use an online account;

• make, change or cancel a booking;

• provide an address for a home visit;

• provide parking, access or location instructions;

• complete a consultation, health or intake form;

• contact us by telephone, email, website form or another communication method;

• make a payment;

• receive a treatment;

• provide feedback;

• subscribe to marketing communications; or

• otherwise provide information directly to us.

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Some technical and website information may also be collected automatically when you use our website.

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4. How and Why We Use Your Information

We may use your personal information to:

• create and manage your customer account;

• process and manage bookings;

• travel to your appointment location;

• provide massage, body therapy and wellbeing treatments;

• determine whether your address falls within our service area;

• assess whether a treatment is appropriate and safe for you;

• maintain appropriate client and treatment records;

• process payments;

• send booking confirmations and appointment reminders;

• contact you about an existing or upcoming appointment;

• provide customer support;

• respond to enquiries;

• maintain and secure our website;

• manage our business and financial records;

• prevent fraud or misuse of our services;

• comply with applicable legal, regulatory, insurance and professional obligations;

• establish, exercise or defend legal claims;

• improve our services; and

• send marketing communications where permitted by law.

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We will not use your health information or home address for unrelated advertising or marketing purposes without an appropriate lawful basis.

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5. Our Lawful Bases for Processing

Under the UK GDPR, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to take steps at your request before entering into a contract or to provide services you have booked.

Legitimate interests – where processing is reasonably necessary for operating and protecting our business, managing customer relationships, maintaining appropriate records, preventing misuse or improving our services, provided those interests do not override your rights and freedoms.

Legal obligation – where we are required to process or retain information to comply with UK law.

Consent – where you have given us permission to use your information for a particular purpose.

Where we process health information or other special category personal data, we will also rely on an appropriate condition under Article 9 of the UK GDPR.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

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6. Mobile Treatments and Your Home

Our practitioner will attend the address supplied by you for your appointment.

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We respect the privacy of our clients and their households. Information that may incidentally become known to us while providing a treatment in your home will be treated confidentially.

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We will only record information about your home, household or personal circumstances where it is reasonably necessary for providing the service, maintaining safety, administering your appointment, complying with legal obligations or protecting our legitimate business interests.

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Please avoid providing unnecessary personal information about other members of your household.

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7. Wix and Our Website

Our website is created and hosted using Wix.

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Wix provides technology and infrastructure that may support website hosting, customer accounts, bookings, forms, communications, payments and data storage.

As a result, personal information submitted through our website may be processed using Wix’s systems and infrastructure.

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Chelsea Body Therapy remains responsible for determining how personal information collected for our business is used and for configuring and operating our website appropriately in accordance with our data protection obligations.

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We may also use other trusted third-party service providers where necessary to operate our website and business.

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8. Sharing Your Personal Information

We do not sell your personal information.

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We may share personal information with trusted third parties where reasonably necessary, including:

• Wix and website service providers;

• payment processors;

• booking and scheduling providers;

• IT and security providers;

• accountants;

• insurers;

• legal and professional advisers; and

• government bodies, regulators, courts or law enforcement agencies where disclosure is required or permitted by law.

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Where another organisation processes personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.

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We take particular care with health information and will only disclose it where there is an appropriate reason and lawful basis for doing so.

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9. International Transfers

Some of the technology or service providers we use may process or store personal information outside the United Kingdom.

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Where personal information is transferred internationally, appropriate safeguards or other lawful transfer mechanisms will be used where required under UK data protection law.

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10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, tax, accounting, insurance and professional requirements.

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Different categories of information may therefore be retained for different periods.

This may include booking records, transaction information, correspondence, treatment records, health information and appointment addresses where retention is reasonably necessary.

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When information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

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11. Keeping Your Information Secure

We take reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

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Our website uses the infrastructure and security features provided by Wix and other relevant service providers.

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However, no website, electronic communication or data-storage system can be guaranteed to be completely secure.

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Please avoid sending sensitive health, financial or other confidential information through unsecured communication channels unless requested.

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12. Customer Accounts

Our website may allow you to create an account to manage your bookings and other services.

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You are responsible for keeping your login details and password confidential and should not share them with another person.

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If you believe your account or password has been compromised, please contact us promptly and change your password where possible.

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13. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

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These may be used to:

• provide essential website functionality;

• maintain website security;

• enable customer accounts and bookings;

• remember your preferences;

• understand website usage and performance; and

• provide analytics or marketing functionality where you have provided any consent required by law.

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Where consent is legally required, non-essential cookies will not be used until you have made the relevant choice through our cookie consent mechanism.

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You can review or change available cookie preferences through the cookie settings on our website.

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14. Marketing Communications

We may occasionally send information about Chelsea Body Therapy’s services, availability, news or offers where we have an appropriate lawful basis to do so.

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Where consent is required, we will obtain your consent before sending marketing communications.

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You can unsubscribe from marketing communications at any time by using the unsubscribe link included in the communication or by contacting us.

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Unsubscribing from marketing will not prevent us from sending necessary service communications, such as booking confirmations, appointment reminders or messages relating to a treatment you have booked.

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15. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• access personal information we hold about you;

• correct inaccurate or incomplete personal information;

• request deletion of your personal information in certain circumstances;

• restrict processing of your information in certain circumstances;

• object to processing in certain circumstances;

• request data portability for certain information;

• withdraw consent where our processing relies on your consent; and

• object to direct marketing at any time.

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These rights are not absolute, and certain exemptions may apply.

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If you would like to exercise any of these rights, please contact us using the details provided in this Privacy Policy.

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We may need to verify your identity before responding to a request.

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16. Complaints

If you have concerns about the way Chelsea Body Therapy handles your personal information, please contact us first so that we have an opportunity to investigate and address your concerns.

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You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

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Further information about your data protection rights and how to make a complaint is available from the ICO.

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17. Age Restriction and Children’s Privacy

Chelsea Body Therapy provides massage and wellbeing services only to clients aged 18 or over.

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We do not knowingly accept bookings for, provide treatments to, or intentionally collect personal or health information from anyone under the age of 18.

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By creating an account, making a booking or purchasing a treatment through our website, you confirm that you are 18 years of age or older.

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If we become aware that personal information has been provided by or collected from a person under the age of 18 in connection with a booking or treatment request, we will take appropriate steps to cancel the booking and delete the information where we have no lawful reason or obligation to retain it.

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18. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

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Chelsea Body Therapy is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the relevant privacy policy before providing personal information to a third-party service.

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19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business practices or legal requirements.

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The latest version will be published on our website, and the “Last updated” date at the top of this Privacy Policy will be amended accordingly.

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Where appropriate, we may also notify customers of significant changes.

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20. Contact Us

For questions about this Privacy Policy, requests concerning your personal information or privacy-related concerns, please contact:

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Chelsea Body Therapy

Email: info@chelseabodytherapy.com

Website: www.chelseabodytherapy.com